Privacy Policy

Welcome to VacaClean! We respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy describes how we collect, use, and share information about our clients, website visitors, and service users. By engaging with VacaClean, you agree to the terms outlined in this Privacy Policy.

Information We Collect

We may collect the following types of personal information to provide our cleaning services effectively:

Contact Information: Name, email address, phone number, and home address.
Booking Information: Details about your bookings, including dates, locations, and specific service requests.
Payment Information: Payment details processed through third-party payment providers.
Service Interaction: Feedback, preferences, and any communications with VacaClean.

How We Use Your Information

We use the information we collect to:

Provide and improve our cleaning services.
Communicate with you about appointments, service updates, and promotions.
Process payments and provide customer support.
Conduct internal analysis to enhance our services and understand customer needs.
Comply with legal obligations and enforce our policies.

How We Share Your Information

We respect your privacy and do not sell your personal information. We may share information in the following situations:

Service Providers: With contractors and third-party providers who perform services on our behalf (e.g., payment processors).
Legal Requirements: If required by law, or in response to valid requests by public authorities.
Business Transfers: In the event of a merger, acquisition, or sale of our business assets.

Data Security

We use commercially reasonable security measures to protect your personal information from unauthorized access, disclosure, or loss. However, please understand that no method of data transmission or storage is completely secure. We encourage you to take care when sharing information online.

Texting and Calling Policy

When you provide us with your phone number, you consent to receive communications from us via phone or text message for purposes such as customer support, service updates, and promotions. We may use third-party services for sending text messages, and your information will be handled securely in accordance with our privacy practices.

You can opt out of receiving promotional texts at any time by replying with "STOP" or contacting us directly. We will not share your phone number with third parties without your consent, except where necessary for service delivery or legal compliance.

Your Choices and Rights

You may request to access, update, or delete your personal information. If you wish to exercise these rights, please contact us at info@vacaclean.com. We will respond to your request as promptly as possible.

If you have any questions about this Privacy Policy or our data practices, please contact us